POLICIES & FREQUENTLY ASKED QUESTIONS

WHERE TO FIND ME!

 

Gretchen Truly Massage
313 S Trenton Ave
Pittsburgh, PA 15221

Hours:
Monday & Tuesday: closed
Wednesday - Saturday: 10am - 10pm
Sunday: closed

  • It is important to arrive 15 minutes early to fill out the intake forms.

  • Masks are optional at this time. This is subject to change as per state mandates or CDC guidelines.

  • All major credit cards and/or cash payments are accepted. Unfortunately there is no billing through insurance at this time.

  • For your session you may undress to your comfort level. You will always be appropriately draped with a sheet. Feel free to discuss this with your therapist when checking in.


    If you are booking an Ashi-Thai session please wear comfortable long sleave shirt and long pants as you will remain dressed during your session.

CANCELATION POLICY

Gretchen Truly Massage enforces a cancellation policy. I ask that you respect my time just as I respect yours. In the event of cancellation, I require 24-hour notice. Without proper notice, therapist reserves the right to charge a 50% cancellation fee. Any client who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for the full amount of the missed appointment.

REASONS YOU MAY CANCEL YOUR APPOINTMENT WITHOUT PENALTY

  • Personal fever within the last 24 hours

  • Contact with someone who has had a fever within the last 24 hours (kids included)

  • Persistent cough/shortness of breath

  • Flu-like symptoms/vomiting

  • SEVERE "allergy-like" symptoms that aren't diminishing with medication

GRETCHEN TRULY MASSAGE WELLNESS PROTOCOLS

  • Hand & foot washing and sanitizing upon arrival and before and after every treatment.

  • Used linens will be stored in a closed bag.

  • ALL surfaces will be treated with disinfectant before and after each client.

  • AMPLE TIME BETWEEN CLIENTS